Order Confirmation, Postal Charges & Delivery Information

Screen Shot 2013-06-19 at 20.01.56Order confirmation

Once we have received your order you will receive a system generated email confirmation informing you that you will receive your goods within 48 hours (not to be confused with a dispatch notice). If you are in urgent need of nappies, give us a call  on 0141 774 6437 and if we can dispatch sooner, we will.

 

Screen Shot 2013-06-19 at 19.57.50Out of stock items

Should some of your items be out of stock we will contact you by telephone to notify you of when we expect them to be available. We will ask if you would prefer to wait until your whole order is ready before we dispatch or if you would like us to send what is in stock only. It is therefore really important that you give us full contact details, daytime telephone and email are best. We solemnly swear that we will never ever ever ever pass these on to anyone else!

 

Screen Shot 2013-06-19 at 20.01.56UK Mainland Postal Charges

 

Order Value P&P
Up to £50.00 £3.95
£50.00 + FREE

 

Screen Shot 2013-06-19 at 20.01.56Eire

Flat rate of £12 for parcels up to 33 kilos – which is approximately 165 nappies so you should be fine there!

 

Screen Shot 2013-06-19 at 19.57.50Isle of Wight

Please contact the office if you require a delivery to the Isle of Wight: help@totsbots.com.

 

Screen Shot 2013-06-19 at 20.01.56Overseas Orders

If you live in a country where TotsBots are not readily available we can arrange international delivery (excluding countries where we have a distributor). Please email us for an indication of costs help@totsbots.com.

 

Screen Shot 2013-06-19 at 19.57.50Guaranteed Next day delivery

If your goods are in stock and you would like next day delivery this is something that can be organised if the order is processed before 12 noon. Give us a call and we will ensure your order reaches you the following day. Please note extra delivery charges apply.

 

Screen Shot 2013-06-19 at 20.01.56Dispatch Notice

Once your order has been passed to the warehouse, packed and ready to go you will receive another system generated email telling you your goods have been dispatched. You can expect to receive your TotsBots within 2 working days after this within the UK and Ireland though some countries may have a longer delivery time. Your tracking details will highlight your estimated delivery date. If you are unsure, give us a call on 0141 774 6347.

 

Screen Shot 2013-06-19 at 19.57.50Attempted Deliveries

If no-one is in to sign for the order, our courier will leave you a notification card. You must contact the courier to rearrange delivery.

 

Screen Shot 2013-06-19 at 20.01.56Attempted Deliveries returned to TotsBots

If the courier company is not contacted to rearrange delivery, the goods will be returned to us. We will then contact you to arrange re-delivery and there will be a charge for this.

 

Screen Shot 2013-06-19 at 19.57.50Loss, Damage & Non Delivery

On the rare occasion a parcel gets lost in transit, we will resend the item once it has been confirmed lost by the Carrier. We will then pursue our loss with them. To support our claim we will require a letter from you stating non delivery of your goods.

If a delivery attempt is unsuccessful as a result of refusal at the delivery address, we will contact the customer to arrange re-delivery and in most instances charge a redelivery fee to cover costs. It is the customer’s responsibility to ensure that any security gate personnel are aware of expected deliveries. This is especially applicable to BFPO addresses.

Any item which is damaged or faulty upon arrival, should be reported to us within 7 days of receipt so that we may take the appropriate action. At TotsBots we are passionate about Customer Care and will deal with any problems which may arise on an individual basis and do our utmost to ensure customer satisfaction. If you are in doubt at all, please call the nappyline on 0141 774 6347.