Order Confirmation, Postal Charges & Delivery Information
Order confirmation
Once we have received your order you will receive a system generated email confirmation informing you that you will receive your goods within 14 days (not to be confused with a dispatch notice). If all goods are in stock, you will receive them sooner than this. This is the system default message, if you are in urgent need of nappies, give us a call (0141 778 7486) if we can dispatch sooner, we will.
Out of stock items.
Should some of your items be out of stock we will contact you by telephone to notify you of when we expect them to be available. We will ask if you would prefer to wait until your whole order is ready before we dispatch or if you would like us to send what is in stock only. It is therefore really important that you give us full contact details, daytime telephone and email are best. We solemnly swear that we will not ever ever ever pass these on to anyone else!
UK Mainland Postal Charges
- Orders up to £34.99 – Royal Mail £2.50
- Orders up to £35.00 – 49.99 – 24 hour Courier £4.00
- Orders over £50.00 – 24 hour Courier £5.99
Highlands & Islands, Channel Islands
Postal charges are the same but the courier delivery will take 48 hours. If you draw an imaginary line from Dumbarton to Perth to Aberdeen, anything North of here is considered to be Highlands, so bear this in mind.
Eire
Flat rate of £12 for parcels up to 33 kilos – which is approximately 165 nappies so you should be fine there!
Isle of Wight
Please contact the office if you require a delivery to the Isle of Wight help@totsbots.com
Overseas Orders
If you live in a country where TotsBots are not readily available we can arrange international delivery. Please email us for an indication of costs help@totsbots.com
Guaranteed Next day delivery
If your goods are in stock and you would like next day delivery this is something that can be organised if the order is processed before 12 noon. Please note this is only applicable to orders placed by telephone and an extra delivery charge is applicable.
Dispatch Notice
Once your order has been passed to the warehouse for packing you will receive another system generated email telling you your goods have been dispatched. You can expect to receive your TotsBots within 2-3 working days after this.
Attempted Deliveries
If no-one is in to sign for the order, our courier will leave you a notification card. You must contact the courier to rearrange delivery.
Attempted Deliveries returned to TotsBots
If the courier company is not contacted to rearrange delivery, the goods will be returned to us. We will then contact you to arrange re-delivery and there will be a charge for this.
Loss, Damage & Non Delivery
On the rare occassion a parcel gets lost in transit, we will resend the item once it has been confirmed lost by the Carrier. We will then pursue our loss with them. To support our claim we will require a letter from you stating non delivery of your goods.
If a delivery attempt is unsuccessful as a result of refusal at the delivery address, we will contact the customer to arrange re-delivery and in most instances charge a redelivery fee to cover costs. It is the customers responsibility to ensure that any security gate personnel are aware of expected deliveries. This is especially applicable to BFPO addresses.
Any item which is damaged or faulty upon arrival, should be reported to us within 7 days of receipt so that we may take the appropriate action. At TotsBots we are passionate about Customer Care and will deal with any problems which may arise on an individual basis and do our utmost to ensure customer satisfaction. If you are in doubt at all, please call the nappyline 0141 778 7486
