The TOTSBOTS Guarantee
TotsBots 12 months Guarantee
Definition of a fault: an unexpected deterioration in the product that will shorten the lifespan or performance of the product.
All TotsBots products are covered by our 12 month guarantee. This covers fabric faults and workmanship for a period of 12 months from date of purchase. This does not cover damage caused to product by excessive laundering, for example; using harsh stain removers, boil washing, continually tumble drying, adding vinegar or sodium bicarbonate to the wash. Excessive laundering can destroy elastic, destroy the water repellancy, make the fabric go bald, reduce the performance of you nappies, drastically reduce the lifespan and will render you guarantee void. We have had some very bedraggled little nappies come home to us and it just makes us sad to hear what some people do to them to keep them white or stain free. Repeat after us “Whiter than white simply ain’t right”! The nappies are there to catch waste and over time they may become stained, this is to be accepted and is not a fault.
For goods that we conclude to be faulty we will:
- or Replace the goods;
1. Refunds or Credit Notes: may be given for returns of unwashed, unused items in original condition returned within 28 days of purchase. Unwanted goods must be in an acceptable re-saleable condition.
2. Replacement: We will replace products that are deemed to be faulty as long as they were purchased within the guarantee period.
3. In some instances it may be applicable to repair the goods and this will always be the first option looked at.
Where products are replaced or repaired during the warranty period, this does not give automatic entitlement to extension of the warranty.
We will require proof of the purchase so please keep your receipt as your guarantee will be void without it. Please note: Warranty cannot be transferred – TotsBots warranty does not cover preloved items.
For details on how to return products to us please see our Returns Policy